My wife and I want to express our gratitude for the professionalism shown by Carla during the process of buying our new home in Cedar Hill. It rarely happens, but I felt the need to pass the word up the ladder here because we are so very happy in our new home and everything in the process of getting there was so smooth and seemingly simple. . . . Carla is definitely one of those rare people that are the job! For us, the worriers and prone to panic, she was 24/7 roadside assistance! I cannot tell you how much it meant to get quick responses and calming, authoritative assurance that all was going as it should be or “don’t need to worry about that” emails or calls from her. She made the process easy and simple for us and we want to thank you for putting her in our path!
– J. G.
My wife and I recently had a great experience working with Carla Green, Fairway Branch Manager in Mansfield, Texas, on a cash-out refinance of our primary residence and one of our rental properties. We had three rental properties and our primary residence mortgaged with Wells Fargo Bank, all at fairly high interest rates, and [we] were facing balloon payments on the rentals in about five years. After six months of frustration and failure trying to work out a refinance package with Wells Fargo’s bankers, a friend referred us to Carla, saying “she’s the Queen of refinancing.” Our friend was right! In less than 30 days, Carla had worked out a satisfactory refinance package with substantial interest savings for us and closed the loans. Of most of importance to us – there are NO balloon payments on the horizon waiting to bite us. Many thanks to Carla for her professionalism and efficiency, and for guiding us through this process as painlessly as possible.
– David & Carole G.
Carla Green made everything painless. All we did was provide her with the papers requested and then showed up at the closing to sign. We would definitely recommend her; she is very efficient and friendly. We have already referred others to her.
– Kenneth & Melody B.
Carla answered all of our many questions. It felt like working with a friend, not a mortgage person. We shared some of our fears with Carla who was able to set our minds at ease. She was very professional. We will tell everyone to us her.
– Brad & Kari D.
I just want to take a few minutes to thank you for all your help, knowledge, and professionalism. You made the whole process of buying a house go smoothly, and I knew what to expect next because you had already informed me. You were really on top of the whole process. The very first time that I met you, I told you what I was hoping to do, but did not know if it was even possible. You said, “Yes, it’s called a curtailment.” My own bank had not heard of this, nor were they willing to do it. You told me of the two banks that you were aware of that did curtailments. I was so happy that my plans were going to work! You kept me informed throughout the whole process, and even took time out to bring paperwork to my house for me to sign, saving me a trip to the office. I can’t say enough nice things about you. I hope your company recognizes what a valuable employee you are. You are really there for the customer. Thanks again for being my “guiding light” throughout the whole process.
– Alicia W.
I couldn’t be happier with the service provided to me by Carla Green. She made everything so easy for me in purchasing and remortgaging my home. After purchasing my new home, the next year, I [refinanced] it at a lower rate. I was notified by Carla of the lower rate. Both experiences were totally non-stressful for me. She was so efficient and was always ready with all paperwork. My time was minimal because of her efficiency. Should I purchase a new house again or [refinance], I would most definitely contact Carla Green. I have and would recommend her to anyone that is thinking of buying or [refinancing].
– Cecilia P.
I’ve been doing business with Carla for 20 years. During that time, she has done multiple mortgages and refinancing for me. She is always professional, accurate, meets or exceeds deadlines, and is very easy to work with. I have followed her to three different mortgage companies and she has always exceeded my expectations.
– Jess C.
Buying a house, while exciting, can also be a very stressful, even scary, process. Carla really was always willing to do whatever she could to make the process easier for us, and with three young kids, that is essential! I could tell it was important to her to do everything she could to make sure everything got processed to our greatest benefit. She was determined that we got our home . . . bottom line, she cared. We would recommend her to anyone!
– Mike & Leslie C.